Shipping policy

๐Ÿšš Shipping Policy โ€“ Fatima Clothes Shop

Thank you for shopping with Fatima Clothes Shop. We are committed to delivering your fashion items quickly, safely, and reliably across Pakistan.

1. Shipping Locations

We currently ship nationwide across Pakistan, including all major cities and towns. For international shipping, please contact us before placing an order.

2. Processing Time

  • All orders are processed within 1โ€“3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

3. Estimated Delivery Time

  • Within Karachi: 2โ€“3 business days

  • Other cities in Pakistan: 3โ€“7 business days

  • Delays may occur due to weather, courier issues, or high-demand seasons (e.g., Eid, sales).

4. Shipping Charges

  • Shipping rates are calculated at checkout based on your location and order size.

  • Free shipping may be available on promotional offers or orders above a certain amount (as announced on our site or social media).

5. Order Tracking

Once your order is dispatched, youโ€™ll receive a tracking number via SMS or email. You can use it to track your parcel on the courier's website.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most cities in Pakistan. Please make sure to answer calls from the courier to avoid delivery failure.

7. Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect shipping address

  • Repeated delivery refusals

  • Unreachable phone number
    The order will be returned to us. We may deduct return shipping costs from any refund or require re-shipment charges.

8. Damaged or Lost Packages

In case your parcel is:

  • Damaged during transit, or

  • Lost by the courier company
    Please contact us immediately. We'll coordinate with the courier and resolve the issue fairly.

9. Contact Us

For questions or updates regarding your order or shipping status, feel free to contact us:

๐Ÿ“ง Email: fatimaclothesshop@gmail.com
๐Ÿ“ž WhatsApp: +92 322 2165390