Privacy policy

πŸ“„ Store Policies – Fatima Clothes Shop

Welcome to Fatima Clothes Shop – your trusted source for high-quality, stylish women's wear. These policies are designed to ensure a safe, transparent, and smooth shopping experience. By shopping with us, you agree to the terms outlined below.

βœ… Contact Information

For queries, support, or returns:

πŸ” Return & Exchange Policy

Your satisfaction is our priority.

  • Returns and exchanges are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in their original packaging.

  • Sale/clearance items are non-returnable and non-exchangeable.

  • Return shipping charges are the customer’s responsibility, unless the product was received defective, damaged, or incorrect.

  • To request a return or exchange, email us at: fatimaclothesshop@gmail.com
    Include your Order Number and reason for return/exchange.

πŸ’³ Payment Methods

We offer both COD and prepaid options across Pakistan:

  • Cash on Delivery (COD)

  • Bank Transfer / JazzCash / Easypaisa (Details shared upon request)

🚚 Shipping Policy

We aim for quick and safe deliveries:

  • Orders dispatched within 1–3 working days after confirmation.

  • Standard delivery timeline: 3–5 business days across Pakistan.

  • Tracking details are shared via SMS/WhatsApp after dispatch.

  • Delays may occur due to weather, strikes, or courier issues.

πŸ“¦ Order Cancellation

  • Orders can be cancelled within 12 hours of placement.

  • Orders cannot be cancelled once shipped.

⚠️ Platform Compliance Disclaimer

Our store policies strictly follow the advertising policies of platforms like TikTok Ads and other e-commerce regulations.
We do not make misleading claims and avoid all restricted content.

If you believe there is an issue with any listing or policy, kindly contact us directly at fatimaclothesshop@gmail.com.

🀝 Customer Support

We’re here to help with anything – sizing, orders, or returns.

  • ⏰ Support Hours: Monday to Saturday, 11 AM – 7 PM

  • πŸ“§ Email: fatimaclothesshop@gmail.com

  • πŸ“± WhatsApp: +92 322 2165390