Refund policy

πŸ›οΈ Return & Refund Policy

Effective Immediately

At Fatima Clothes Shop, we’re committed to your satisfaction. Please read the following carefully to understand our policy regarding returns, refunds, and exchanges.

πŸ’° Refund Eligibility

We only offer refunds under the following conditions:

  • The item received is defective, damaged, or incorrect.

  • You notify us within 7 days of receiving the item.

  • The product is returned to us for inspection.

Important Notes:

  • Refunds are processed within 7 business days after we receive and inspect the returned item.

  • Refunds are made to your original payment method or issued as store credit, as per your preference.

  • Shipping charges are non-refundable, except in cases where the error is ours.

πŸ” Exchange Policy

Need a different size or color?

  • You may request an exchange within 7 days of delivery.

  • Exchange requests are subject to stock availability.

  • If the exchange is not due to our error, the customer is responsible for all shipping charges (return & resend).

🚫 Non-Returnable Items

The following items are strictly non-returnable:

  • Products bought on sale or clearance

  • Items that are used, worn, or damaged after delivery

  • Customized or stitched products

πŸ“ How to Request a Return or Exchange

To start a return or exchange, please contact our customer service team and provide:

  • Your Order Number

  • Reason for the return or exchange

  • Clear photos of the product (if damaged or incorrect)

πŸ“§ Email: fatimaclothesshop@gmail.com
πŸ“ž WhatsApp: +92 322 2165390

Our team will respond within 24–48 hours to guide you through the process.

πŸ“ Return Shipping Address

Our return facility is currently based in Karachi, Pakistan.
The exact return address will be provided after your return request is approved.